Shipping & Handling Policy

Last Updated: February 15, 2025

Hammer & Rattle Shipping Policy

At Hammer & Rattle, we strive to deliver your orders efficiently and ensure a seamless shopping experience. Please review our shipping policy for details on handling, shipping rates, and timelines.

Domestic Shipping (United States)

  • Production Time:
    Orders are processed and produced within 2 to 5 business days depending on the product and print provider.
  • Shipping Time:
    Once production is complete, shipping within the U.S. typically takes 3 to 5 business days.
  • Shipping Rates:
    Shipping charges for orders within the lower 48 United States are as follows: $5.99 for order values between between $0.00 and $29.99 USD, $10.99 for order values between $30.00 and $59.99 USD, $15.99 for order values between $60.00 and $75.00 USD. For orders over $75.00 shipping will be free of charge. For all other locations shipping will be calculated and displayed at checkout based on the shipping method selected and the delivery location

International Shipping

  • Production Time:
    International orders are processed and produced within 2 to 5 business days.
  • Shipping Time:
    Delivery times for international orders vary based on destination, customs clearance, and local postal services, typically ranging from 7 to 21 business days.
  • Shipping Rates:
    International shipping charges will be calculated and displayed at checkout based on the shipping method selected and the delivery location.

Please note that these are average estimates, and actual times can vary based on specific products, print processes, and unforeseen circumstances.

Free Shipping Policy

We offer free standard shipping on qualifying orders over $75 USD for domestic customers in the lower 48 United States. No promo code is required—free shipping will be automatically applied to eligible orders during checkout.

Please Note:

  • Hammer & Rattle may adjust the free shipping threshold during promotional periods or other times and reserves the right to update this limit at any time without notice.
  • Free shipping applies only to standard shipping methods and does not cover expedited or international shipping to some countries.

Shipping & Delivery Information

The courier when your order is shipped with will be selected by our facilities based on the best option available, which are: USPS, UPS Standard, UPS Express, UPS SurePost (transferred to USPS or Pitney Bowes for Final Mile), OnTrac, AxelHire or DHL.

  • Order Tracking: Once your order has shipped, you will receive a confirmation email with tracking details.
  • Processing Delays: During peak seasons or high-volume periods, processing times may be extended slightly. We appreciate your patience and understanding.
  • Customs & Duties (International Orders): Any customs duties or taxes for international shipments are the responsibility of the recipient.

Domestic Shipping (United States):

  • Production Time: Typically ranges from 2 to 5 business days, depending on the productions current workload.
  • Shipping Time: Once production is complete, shipping within the U.S. usually takes between 3 to 5 business days.

International Shipping:

  • Production Time: Similar to domestic orders, production generally takes 2 to 5 business days.
  • Shipping Time: International deliveries can vary significantly due to factors like customs clearance and local postal services. On average, shipping times range from 7 to 21 business days.

Please note that these are average estimates, and actual times can vary based on specific products, print processes, and unforeseen circumstances.

All shipping addresses

The following shipping address requirements are applicable to all destinations:

  • The shipping address must be exclusively in Latin characters.
  • The limit for Address Line 1 is 35 characters, and for Address Line 2, it is 30 characters.
  • It is the customer’s responsibility to provide an accurate shipping address.

International delivery

  • A recipient’s phone number is required to ensure smooth delivery.

PO box delivery

  • Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk. Deliveries to a PO box even in the United States might encounter delays or issues, even when the address guidelines are followed.
  • PO boxes come in various sizes, so it’s the customer’s responsibility to ensure that the ordered product will fit in their PO box. The largest available box measures 12" x 22.5", so products exceeding these dimensions cannot be shipped to a PO box.
  • PO box addresses are not supported by Express Delivery. If a customer submits an order with Express Delivery and enters a PO box address, it will be processed as a standard order.
  • The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
    • First name: John (matching the name on the box)
    • Last name: Smith (matching the name on the box)
    • Address 1: PO Box 1776
    • Zip code: 28034
    • City: Dallas
    • Country: United States

Please note that if the address guidelines aren’t followed, or if order tracking confirms successful delivery, we won’t be able to offer compensation.

Shipping to or within Germany

There are specific shipping requirements for orders delivered to home addresses in Germany as well as those sent to parcel lockers (Packstations) or collection points (Paketfiliale or Paketshop). It’s crucial to adhere to the guidelines below to ensure a successful delivery.

Requirements for home delivery 

  • For a successful home delivery, the following should be provided:
  • Recipient’s full name (first and last name, matching the name on the apartment building)
  • Street address and house number
  • Apartment number (if applicable)
  • Floor number (optional)
  • Zip code
  • Country

Requirements for shipments delivered to a parcel locker or Packstation

For deliveries to Packstation (or Paketfiliale/Paketshop) addresses, all of the following criteria must be met:

  1. The order recipient needs to activate their Deutsche Post/DHL account for both options (Packstation and Paketfiliale/Paketshop). Failure to do so may lead to the shipment being returned.
  2. Once activated, they will receive a postal number, which must be entered in either the “First name” or “Last name” line of the address. Failing to comply with this requirement will result in the number not being recognized, leading to the return of the order. The correct address format for a delivery to a Packstation or Paketfiliale/Paketshop is as follows:
  • First Name: John Smith
  • Last Name: 1234567890 (postal number)
  • Address 1: Packstation 104
  • Zip code: 46282
  • City: Dorsten
  • Country: Germany

Shipping to Brazil

It is mandatory to include the recipient’s CPF (Cadastro de Pessoas Físicas) tax number in the shipping details of your order. Each individual living in Brazil has a unique 11-digit CPF number.

When creating an order, ensure your CPF number is added to the “Address 2” line in the shipping details using the format XXX.XXX.XXX-XX. Additionally, make sure to indicate the recipient’s phone number to ensure a smooth delivery.

Shipping to Mexico

Effective January 1, 2025, shipping information for orders to Mexico must include the following details:

  • Recipient’s full name
  • Recipient’s tax ID or national ID number
  • Recipient’s email address
  • Recipient’s phone number

The recipient must provide a tax ID number, RFC (Registro Federal de Contribuyentes), or CURP (Clave Única de Registro de Población). Non-residents may use a tax ID, such as an SSN (Social Security Number), tax identification number, or passport number.

When creating an order, enter the recipient's RFC, CURP, or equivalent number in the "Address 2" field. Ensure the recipient’s phone number and email address are also included to ensure a smooth delivery process.

Shipping to Chile

It is mandatory to include the recipient’s RUN (Rol Único Nacional) or RUT (Rol Unico Tributario) tax number in the shipping details of the order (for individuals, both of these numbers will be the same). Each individual living in Chile has a unique 8 or 9-digit RUN / RUT number.

When creating an order, ensure the recipient’s RUN / RUT number is added to the “Address 2” line in the shipping details. Additionally, make sure to indicate the recipient’s phone number to ensure a smooth delivery.

Shipping to South Korea

If shipping to South Korea, it’s required to include the Personal Customs Clearance Code (PCCC) in the shipping address:

Ensure the PCCC is added to the “Address 2” line, if possible.

If it’s not possible to add the PCCC due to a character limit or any other reason, please contact the local carrier or customs office for further assistance.

Shipping exclusion list

We currently do not ship to the following places:

Afghanistan, Belarus, Burundi, Bonaire, Cambodia, Central African Republic, Cuba, Democratic Republic of Congo, Guadeloupe, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Martinique, Myanmar, Nicaragua, North Korea, Northern Marianas Islands, Oaxaca Region of Mexico, Pakistan, Réunion, Russia, Somalia, South Georgia and South Sandwich Islands, South Sudan, Sudan, Gauteng Province of South Africa, Syria, St. Barthélemy, St. Martin, St. Pierre and Miquelon, Ukraine, Venezuela, Yemen, Zimbabwe

For any questions or concerns regarding shipping, feel free to contact us at support@hammer-rattle.com. Thank you for shopping with Hammer & Rattle!