Faulty Item Policy
Received a faulty item?
We're sorry if you've received a faulty item!
Unfortunately, we're only able to help if you purchased your item(s) from us directly. If you purchased from a third-party retailer or reseller, we'd recommend contacting them directly.
If you've purchased your item from our official web store Hammer-Rattle.com, our or a Hammer & Rattle event, send us a message and we'll look into this for you.
Please send our Customer Support Team:
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Your name and email address
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Order number (e.g #US123456) or Receipt with Order Details
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Item name/description (if known)
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Photos that show:
1. The fault as clearly as possible
2. Full-length photo of the item
All claims for orders arriving with damaged or wrong items must be made within 7 days of the delivery date.
If you don't have your Order Number or receipt available, then a return will be at the customer service manager’s discretion and will be only processed to a gift card. You will be entitled to a refund or exchange equal to the lowest price sold of the faulty item(s).
Return Shipping Cost
Exception for Faulty or Incorrect Items
If you receive a faulty or incorrect item, Hammer & Rattle may issue a store credit for the shipping cost or provide a return shipping label at no charge. Store credits for shipping costs will only be offered if the return meets the previously described requirements for a faulty or incorrect item.
Before returning a faulty or incorrect item, please contact our support team at support@hammer-rattle.com for assistance and approval.
More Questions?
If more than 15 business days have passed since we’ve approved your return, please contact us at support@hammer-rattle.com or fill out the contact us form below.More Questions?
Please contact our support team here.